What is a Document eWitness Request?
An eWitness Request allows one or more people to digitally witness the signing of important documents, contracts, or deeds in real-time. It ensures the process is secure, legal, and fully auditable, without the need for physical presence.
How is eWitness different from eSignature?
eWitness allows the witnessing of the documents while documents are being signed in real-time via video conferencing. On completion, the initiator can download the video of the real-time signing, audit report and the signed document.
How can I download the completed documents?
Once the signing process is completed, you will receive a downloadable, fully executed version of the document, video of the witnessing session along with an audit report for transparency and security.
Is eWitness compatible with both mobile devices and desktop devices?
Yes, eWitness works seamlessly on both mobile and desktop devices and is fully compatible with all major web browsers. This means you can sign and witness documents anytime, anywhere.
What are the file types and restrictions?
eWitness accepts .doc, .docx, .pdf, .txt, .jpg, .jpeg, .png, .ppt, .pptx, .bmp, .svg — up to 10 MB in size and a maximum of 200 pages long.
What are the key features of eWitness?
Key features of eWitness are as follows:
- Full audit trails and reporting.
- Anchor Tags.
- Smart form for editing, signing, and creation.
- Private messaging to signers.
- Fully customisable fields.
- Mobile-enhanced capabilities.
- Integration of biometric and identity verification.
- Single Sign-On (SSO) integration.
- AES 256 encryption for e-vaulting storage.
- 2-step authentication with access codes.
- Cloud-based document uploading.
- Multiple file uploads supported for single sign requests and templates.
- File reference ID added for easy tracking of uploaded files.
- Schedule sign requests by region and time zone, based on organisation settings.
- Custom document names supported in templates and eWitness requests.
- Signature, Title, Company, and Initials entered in placeholders are saved for future suggestions.
- Radio buttons for single-choice selection with customisable label and tooltip.
- Customise fields text style, colour, and size.
- Extension of the expiry date.
How can I download the completed eWitnessed documents?
The completed documents can be downloaded by viewing the “Completed” request on the dashboard and downloading the desired documents. If you were the initiator of the eWitness request, then the downloaded file will contain the signed document, audit report and the witness session video. The signed document is also available for download via the confirmation email sent once the signature is completed.
Is eWitness compatible with both mobile and desktop devices?
eWitness works seamlessly on both mobile and desktop devices and is fully compatible with all major web browsers. This means you can sign and eWitness documents anytime, anywhere.
Can I set an expiry date for the eWitness request?
Yes, an expiry date can be set for an eWitness request, and you can also set reminders.
How does auto follow-up work?
DoxAI automatically sends reminders and alerts before expiry dates to ensure timely eWitness.
Can I schedule eWitness requests by region or time zone?
Yes, you can schedule requests based on regional and time zone settings defined in your organisation’s preferences.
How secure is my document?
Documents are stored with AES 256-bit encryption in a secure e-vault. Data is always encrypted in transit and at rest.
Is 2-factor authentication supported?
Yes, DoxAI uses 2-step authentication with access codes for enhanced security.
Can I upload documents to the cloud?
Yes, all document uploads are cloud-based for accessibility and safety.
Can I upload multiple files at once?
Yes, multiple file uploads are supported for both individual sign requests and templates.
Can I customise fields?
Yes, you can fully customise field text styles, colours, sizes, and add radio buttons with tooltips and custom labels.
Does eWitness provide an audit trail?
Yes, full audit trails and detailed reporting are included for compliance and tracking.
What is a Sleeve ID?
A Sleeve ID is a unique identifier to check the authenticity of a completed signature request against the DoxAI database for verification. You can find the Sleeve ID on the Audit Report.
Can eWitness seamlessly integrate with existing workflows?
Yes, eWitness offers effortless integration with established workflows through APIs, UI elements, or IFRAME solutions, enabling smooth execution of signatures.
What format will the eWitness request completed files be in?
Both the completed document and the audit report will be in PDF format.
What is an Anchor Tag?
An anchor tag is the predefined text string, enabling users to place the signature fields in the documents before upload. Once the document has been uploaded, the system checks for those predefined anchor tags and places the signature fields based on the anchor tag type and location of the tag in the document.
How do I enable the Anchor tags in the document?
To enable the anchor tags, the keyword “anchor tags” needs to be mentioned in document properties of the document.
Do I need an Adobe reader or PDF reader to sign the document?
No, you do not require Adobe reader or PDF reader to sign the document.
Do other signers need to have a DoxAI account?
No, other signers do not require a DoxAI account to sign and witness the document.
What kind of customer support does eWitness offer?
We provide comprehensive customer support to assist you with any inquiries or issues you may encounter. Our support team is available via email and phone to ensure a smooth experience. You can also reach out to us on Contact us.
